FAQs
Are all Gunika Mehra pieces made-to-order?
Yes. Every Gunika Mehra creation is made-to-order, allowing each pieceto be carefully crafted with attention to detail and finish.
How long will my order take?
All orders require approximately 4–6 weeks for production and delivery. As each piece ismade specifically for you, we recommend placing your order well in advance ofyour occasion.
Can I customise my outfit?
Yes. Customisation is available across our styles. Depending on the design, you may be able to personalise elements such as colour, fabric, measurements and detailing. Our team will guide you through the available options.
How do I select the right size?
Since every piece is made-to-order, our team can assist you with measurements and sizing to achieve the desired fit and silhouette.
Can I request an earlier delivery?
If you have a specific occasion or deadline, please contact our team before placing your order. We will check production timelines and advise you on what may be possible.
Do you offer international shipping?
Yes. We ship internationally. Shipping timelines, duties and taxes may vary depending on the destination.
Can I return or exchange my order?
As each piece is made-to-order and created specifically for you, returns and exchanges may not be accepted. Please contact our team if you have any concerns before placing your order.
What is your return, refund and exchange policy?
As every Gunika Mehra creation is made-to-order and customised specifically for each client, we do not accept returns, refunds or exchanges once an order has been confirmed and production has commenced. We therefore request you to carefully review your measurements, customisation details and order specifications before confirming your purchase. Our team is always available to assist you with sizing and customisation before your order is placed.
Can I cancel my order after placing it?
As our pieces are created exclusively for each client, orders cannot be cancelled once they have been confirmed and production has commenced. If you have any concerns regarding your order, please contact our team as soon as possible.
What if there is an issue with my garment?
Every Gunika Mehra piece undergoes quality checks before dispatch. If you receive your garment with a manufacturing defect or an issue attributable to our workmanship, please contact us within 48 hours of delivery with photographs and details of the concern. Our team will review the issue and assist you accordingly.
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